Navigating Through Covid-19


A Letter to Our Customers


During these trying times, you can rest assured that Forward Advantage remains committed to your success. We all share the unease and uncertainty created by COVID-19, but we must keep one foot in front of the other. No industry is more important right now than the healthcare industry.  Our thoughts are especially with those who have been affected by this illness and those who are working on the frontline caring for patients. We are truly grateful for our community of partners and customers who are managing through these unprecedented times. 

Here at Forward Advantage, many of our staff are working remotely to stay safe and follow local government guidelines; however, this in no way affects our ability to support you. Forward Advantage’s primary objective has always been to provide exemplary customer support, and we will remain available during normal business hours.

When times are challenging, it’s even more important that we support each other. Please share feedback with any unique ways our solutions are utilized for helping your organization manage COVID-19! We are hopeful your use cases may help other customers! Contact our solution experts to share your insights or learn how you might be able to leverage Communication Director for your automated routing or notification needs. We are working with all of our partners to identify ways our solutions can best support customers during this rapidly changing time. Information about our solutions as well as resources from our partners and the industry that might be helpful to your organization will continually be updated on the FAI COVID-19 Resources page.

Together, we can get through this. Compassion, strength, and generosity will take us far. We hope this letter finds you in good health and know that you and your families remain in our thoughts.



Chris Roggenstein

CEO, Forward Advantage